how-to submit cancellations

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Muscle Factory Gym makes cancelling a membership easy and convenient. You may cancel your membership at any time, however we require a minimum of 30 days’ notice. You will be responsible for one final payment within this 30 day period, THERE ARE NO REFUNDS. 

It is the responsibility of the member to submit cancellation requests in a timely manner.

HOW TO CANCEL

We offer two ways to cancel a membership:

1. You can submit your cancellation notice in person at the front desk during staffed hours. You will need to sign a digital and physical cancellation form and any past dues must be paid before 

cancelling.

2. *You can submit your cancellation notice by email to our billing company by sending an email to: cs@paramountacceptance.com. Any past dues must be paid current before cancelling.

*YOU MUST INCLUDE ALL OF THE FOLLOWING INFORMATION IN YOUR EMAIL:

• Full name

• Email address

• Phone number

• Provide a typed statement saying: I am giving my notice to cancel my membership with Muscle Factory Gym.

Failure to provide this information may delay the cancellation request. You will receive TWO emails from Paramount Acceptance:

1. You will receive one automated email with a ticket number letting you know Paramount received your request to cancel. Please be aware if you do not receive this email within a few hours, the email did not go through.

2. Then within 5-10 business days, you will receive another email letting you know if either:

a. They need more information because what was provided was insufficient to cancel your membership, so you will need to respond with your email, phone number, etc.

b. You owe another payment because you were within 30 days of your billing and will let you know when you have access until.

Please keep all emails regarding cancellation in case you experience a problem with the cancellation.